What comes after the e-commerce boom?

  • 22 March 2023 (5 min read)

The pandemic has affected countless aspects of our lives, including e-commerce. Online shopping boomed during the pandemic, but what’s next?

As our world has trended increasingly digital in recent decades, so too has consumer spending.

To be sure, we’ve come a long way from the introduction of the Boston Computer Exchange in 1982 and the early days of Book Stacks Unlimited a decade later – e-commerce today is widespread, with shoppers now spending trillions of dollars each year online1 .

While e-commerce blossomed for decades leading up to COVID-19, the sector boomed during the global pandemic – accelerating forward at an altogether different pace. When people stayed in the safety of their homes, e-commerce exploded.

Now that we’re through the worst of the pandemic, the question remains: Will e-commerce continue to soar or taper off?

E-commerce in a pre-and post-pandemic world

E-commerce, in the form that we know it today, burst onto the scene long ago – Amazon opened their virtual doors for business in 1995 – cementing its here-to-stay presence long before the global pandemic. Between 2015 and 2019, e-commerce’s share of all retail sales in the United States rose by an average of 1.4% year-over-year2 , which makes sense.

Why? Because e-commerce at its best produces a win-win outcome for consumers and retailers alike. Shoppers appreciate the ease of online marketplaces and benefit from being able to search for goods in one place – all from the comfort of their own homes and whenever most convenient, even outside standard business hours. Businesses, meanwhile, often leverage e-commerce to expand into foreign markets, reduce their B2B sales cycles, collect customer data insights, scale up, and save money.

So while e-commerce announced itself before the COVID-19 outbreak, it was no surprise to see the sector soar to even greater heights thereafter. As many brick-and-mortar retail stores closed their doors in 2020, more people turned to the internet for shopping. Large retailers such as Target, Walmart, and Amazon grew even more popular throughout the early days of the pandemic, emerging as go-to, one-stop-shops for customers to conveniently purchase books, office chairs, and everything in between.

Large, mostly online retailers became uniquely positioned to meet the bulk of their customers’ needs. Compared to smaller retailers that faced more limited resources, the Walmarts of the world proved more effective at navigating supply chain chaos, sidestepping shipping issues, and overcoming inventory shortages.

Against this backdrop, e-commerce’s year-over-year growth more than tripled during the pandemic, jumping from 1.4% to 4.6% in 20203 . E-commerce sales accounted for 15% of total global retail sales in 2019 but reached 21% in 20214 . Post-pandemic, e-commerce has continued to grow at rates two to three times faster than before the pandemic – with online retail sales now estimated to bring in $6.5 trillion in 20235 .

That being said, e-commerce’s more recent trend line has painted a different picture.

In fact, in recent months we’ve seen a slowdown in e-commerce growth compared to the initial post-COVID online spending boom. Online sales growth in the U.S. plummeted from 54.4% to 15.4%6 between Q2 2020 and Q2 2021. Following this 40% decline, e-commerce growth continued to abate, albeit less dramatically, between Q2 2021 to Q2 2022, falling from 15.4% to 7.3%.

During this general cool-down period of online spending, we should note the significant variation across industries. E-commerce growth has notably continued to endure in sectors such as health care, hospitality, and some retail categories – including electronics, clothing, and department stores7

Furthermore, in Q3 2022, overall e-commerce growth rebounded from 7.3% to 10.8% and expanded by roughly $250 billion in Q3 2022, thanks in part to Amazon moving its Prime Day sales from June to July8 .

Moving forward, we expect to see e-commerce growth and penetration intensify in the near future. Experts project U.S. e-commerce penetration will account for between 26% (base case) to 28% (optimistic case) of total retail sales by 2024 – a notable uptick from our pre-pandemic estimate of 25% (see chart 1 below)9 .


E-commerce and the digital economy

Responsible investors that share an appetite for sustainable e-commerce might consider zeroing in on opportunities within the digital economy. In a nutshell, the digital economy refers to how digital transformations have redefined traditional economic activities like consumer spending and B2B.

The advent and adoption of myriad technologies, as well as the influence of a younger, more tech-savvy generation, has brought the digital economy into clearer focus for investors. Thanks to the Internet, the World Wide Web, secure payment gateways and processors, and other technologies, shopping at brick-and-mortar stores is no longer consumers’ only option.

At its core, the digital economy is about driving meaningful online connections between people, devices, data, and organizations or businesses – e-commerce simply represents one of the most recognizable and widely used facets of the digital economy today.

As the digital economy continues to morph into an essential part of today’s world, investors are taking notice – with good reason. Supported by two powerful long-term drivers – evolving demographics and technologies, namely – the digital economy may present exciting opportunities for investors keeping an eye on the long term.

After all, customer profiles and consumer demographics are evolving. Younger, tech-trained generations will increasingly matriculate into the workforce and attain greater spending power. When they do, a higher percentage of their spending figures to occur via online channels. By investing in the digital economy and e-commerce now given these long-term demographic trends, investors stand to reap potentially significant rewards down the line.

In addition, technological advances will only further support online retail. Mobile phones have become powerful, while broadband networks have leveled up – now smarter and more readily available – making online shopping more seamless and accessible. A notable correlation further underscores our optimism: As payment methods and security systems continue to improve, consumer confidence in online payment channels increases – a trend that may hold steady.

The next phases of e-commerce

As we move into 2023 and beyond, investors are turning their attention to what’s next for e-commerce.

Will we see e-commerce growth return to the same heights it peaked at during the height of the pandemic? Though these prior peaks are unlikely, we believe e-commerce volumes are likely to continue to grow for years to come.

On the one hand, given the circumstances surrounding the global pandemic, recent year-on-year growth comparisons pertaining to e-commerce prove inconclusive. Following prolonged lockdowns that left many consumers without brick-and-mortar options, economies reopened. With some consumers returning to the joys of physical shopping since then, e-commerce has continued to grow post-pandemic, albeit at a more muted pace.

For a portion of consumers, a return to normalcy has meant a return to once-normal, pre-COVID spending habits.

That is to say: some people prefer to try on clothes before purchasing; some enjoy going to the mall with friends or relatives; and others like to head out to local coffee shops and restaurants. The point here? Some consumers will always enjoy the ability to partake in more social, in-person experiences that the Internet, so far at least, struggles to replicate.

And yet, there is no evidence to suggest that long-term e-commerce growth trends are broken. Some consumers may head back to brick-and-mortar stores for the basic experience of shopping in person but, online shopping offers plenty of attractive features for consumers and is not going away any time soon.

Moving forward, it figures that retailers will likely be prudent to invest in their digital strategies – that is, if they haven’t already got them – and double-down on technologies that can enhance the e-commerce customer experiences.

Given steady, long-term growth drivers – such as shifting demographics and increasing adoption of advanced technologies – investors may take note of pertinent developments and be ready to take advantage of untapped opportunities within the digital economy.

At AXA IM, we see potential in opportunities within the digital economy that touch aspects across the e-commerce experience – from fulfillment and logistics to digital advertising, secure payments, and beyond. By focusing on global growth companies that contribute measurably to the digital economy’s overall value chain, investors may find long term value within both the e-commerce space and digital economy, at large.

To dive deeper into AXA IM’s outlook on the digital economy, visit our Investment Institute today.

Risk Warning

Investment involves risk including the loss of capital. Companies shown are for illustrative purposes only. It does not constitute investment research or financial analysis relating to transactions in financial instruments, nor does it constitute an offer to buy or sell any investments.


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